Service quality in higher education: management student's perspective
According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...
Main Authors: | , , , , |
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Format: | Monograph |
Language: | English |
Published: |
Faculty of Management and Human Resource Development
2004
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Subjects: | |
Online Access: | http://eprints.utm.my/3763/1/AHMADJUSOH71982.pdf |