Service quality in higher education: management student's perspective
According to some scholars, the strategic success of a service organization depends on its ability to consistently meet or exceed customer service expectations. This study thus set out measure the service quality performance of a faculty in a public university. Based on stratified random sampling on...
| Main Authors: | , , , , |
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| Format: | Monograph |
| Language: | English |
| Published: |
Faculty of Management and Human Resource Development
2004
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| Subjects: | |
| Online Access: | http://eprints.utm.my/3763/1/AHMADJUSOH71982.pdf |