The effect of critical success factors on financial and non financial performance in quality context
Quality prepare various approaches to improve organization performance; these approaches are created in set of the quality management systems known as total quality management. The critical factors in quality context influencing in organization performance, but most research conducted the effect o...
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| Format: | Conference or Workshop Item |
| Language: | English |
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2012
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| Online Access: | http://eprints.utm.my/39995/1/032-ICITE2012-K00018.pdf |
| _version_ | 1796857837621608448 |
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| author | Abu Mansor, Nur Naha |
| author_facet | Abu Mansor, Nur Naha |
| author_sort | Abu Mansor, Nur Naha |
| collection | ePrints |
| description | Quality prepare various approaches to improve organization performance; these approaches are
created in set of the quality management systems known as total quality management. The critical factors in
quality context influencing in organization performance, but most research conducted the effect of CSF on
financial or non-financial measures lonely and consequently; these researches are not provided the holistic
framework. The aim of this paper is to identify the critical success factors (CSFs) specifically for QMS in
order to investigate their effect on financial and non financial performance with propose the conceptual
framework. This paper is a bibliography (bibliometric) with exploratory reviews of related literature to
identify the CSFs of QMS based on previous studies. |
| first_indexed | 2024-03-05T19:03:47Z |
| format | Conference or Workshop Item |
| id | utm.eprints-39995 |
| institution | Universiti Teknologi Malaysia - ePrints |
| language | English |
| last_indexed | 2024-03-05T19:03:47Z |
| publishDate | 2012 |
| record_format | dspace |
| spelling | utm.eprints-399952017-10-10T07:55:12Z http://eprints.utm.my/39995/ The effect of critical success factors on financial and non financial performance in quality context Abu Mansor, Nur Naha HD28 Management. Industrial Management Quality prepare various approaches to improve organization performance; these approaches are created in set of the quality management systems known as total quality management. The critical factors in quality context influencing in organization performance, but most research conducted the effect of CSF on financial or non-financial measures lonely and consequently; these researches are not provided the holistic framework. The aim of this paper is to identify the critical success factors (CSFs) specifically for QMS in order to investigate their effect on financial and non financial performance with propose the conceptual framework. This paper is a bibliography (bibliometric) with exploratory reviews of related literature to identify the CSFs of QMS based on previous studies. 2012-06 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utm.my/39995/1/032-ICITE2012-K00018.pdf Abu Mansor, Nur Naha (2012) The effect of critical success factors on financial and non financial performance in quality context. In: 2nd International Conference on Sociality and Economics Development, 2-3 June, 2012, Hong Kong, China. http://www.ipedr.com/vol39/032-ICITE2012-K00018.pdf |
| spellingShingle | HD28 Management. Industrial Management Abu Mansor, Nur Naha The effect of critical success factors on financial and non financial performance in quality context |
| title | The effect of critical success factors on financial and non financial performance in quality context |
| title_full | The effect of critical success factors on financial and non financial performance in quality context |
| title_fullStr | The effect of critical success factors on financial and non financial performance in quality context |
| title_full_unstemmed | The effect of critical success factors on financial and non financial performance in quality context |
| title_short | The effect of critical success factors on financial and non financial performance in quality context |
| title_sort | effect of critical success factors on financial and non financial performance in quality context |
| topic | HD28 Management. Industrial Management |
| url | http://eprints.utm.my/39995/1/032-ICITE2012-K00018.pdf |
| work_keys_str_mv | AT abumansornurnaha theeffectofcriticalsuccessfactorsonfinancialandnonfinancialperformanceinqualitycontext AT abumansornurnaha effectofcriticalsuccessfactorsonfinancialandnonfinancialperformanceinqualitycontext |