Electronic Service Quality of Iranian internet banking
This study attempted to determine electronic service quality (e-SQ) of Iranian internet banking and its impact on electronic customer satisfaction (e-CS). Using convenience sampling procedure and a web-based questionnaire, 292 completed questionnaires were gathered from internet banking users of f...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Society of Interdisciplinary Business Research
2013
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| Subjects: | |
| Online Access: | http://eprints.utm.my/40445/1/MohdShokiMdArif2013_ElectronicServiceQualityofIranian.pdf |