Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking
Information Technology has been develops a lot recently. Banking is a demand-driven industry due to different preferences such as providing customers efficient banking services internet should be taken into account as an important issue for banks to delivery financial services. In order to guarantee...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://eprints.utm.my/41636/12/ZohrehBangTavakoliMFPPSM2013.pdf |