Relationship amongst TQM, business performance, tools and techniques: qualitative study result
The concept of total quality management (TQM) has been developed as a result of intense global competition. However, almost previous works were given less emphasis on technical aspects; tools and techniques as mediators in TQM performance model, which identified as theoretical gap. In this study, in...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: |