Service level agreements: governance in outsourcing facility management
Governance mechanism is playing vital role in service performance. Service level agreement is a governance mechanism to facilitate the performance management of the facility management services outsourced. Service level agreement is indispensable document to be referred to ensure that the facility m...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit UTM Press
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/55429/1/MatNaimAbdullahAsmoni2015_ServiceLevelAgreementsGovernanceinOutsourcing.pdf |