VoIP based tele-medicine call center-issues, challenges and proposed solution
In recent years, medical call centers have started using IP telephony services to minimize the overhead telecom expenses. However, the advent of Voice-Over-IP (VoIP) technology has also created a major discontinuity in telecommunication sector due to illegal VoIP or gray calls, causing a great impac...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Penerbit UTM Press
2015
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| Online Access: | http://eprints.utm.my/55885/1/IshtiakAlMamoon2015_VoIPBasedTeleMedicineCallCenterIssues.pdf |
| _version_ | 1796860278784131072 |
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| author | Al Mamoon, Ishtiak Islam, A. K. M. Muzahidul Baharun, Sabariah |
| author_facet | Al Mamoon, Ishtiak Islam, A. K. M. Muzahidul Baharun, Sabariah |
| author_sort | Al Mamoon, Ishtiak |
| collection | ePrints |
| description | In recent years, medical call centers have started using IP telephony services to minimize the overhead telecom expenses. However, the advent of Voice-Over-IP (VoIP) technology has also created a major discontinuity in telecommunication sector due to illegal VoIP or gray calls, causing a great impact on the voice market. This brought few challenges to the countries' regulatory bodies. In this paper, we spell out one of the key challenges: in order to mitigate illegal VoIP calls, whether the regulatory body should allow IP telephony to be practiced for both domestic and international voice driven tele-medical consultation center operation combined or separately. We propose architecture and schemes for a medical call center. We also propose some guidelines and/or policies for both call center operator and the telecom regulatory authority. The proposed architecture and schemes are implemented in a pilot project basis in two phases and the test bed result is presented in this article. |
| first_indexed | 2024-03-05T19:39:00Z |
| format | Article |
| id | utm.eprints-55885 |
| institution | Universiti Teknologi Malaysia - ePrints |
| language | English |
| last_indexed | 2024-03-05T19:39:00Z |
| publishDate | 2015 |
| publisher | Penerbit UTM Press |
| record_format | dspace |
| spelling | utm.eprints-558852017-11-01T04:16:58Z http://eprints.utm.my/55885/ VoIP based tele-medicine call center-issues, challenges and proposed solution Al Mamoon, Ishtiak Islam, A. K. M. Muzahidul Baharun, Sabariah TK Electrical engineering. Electronics Nuclear engineering In recent years, medical call centers have started using IP telephony services to minimize the overhead telecom expenses. However, the advent of Voice-Over-IP (VoIP) technology has also created a major discontinuity in telecommunication sector due to illegal VoIP or gray calls, causing a great impact on the voice market. This brought few challenges to the countries' regulatory bodies. In this paper, we spell out one of the key challenges: in order to mitigate illegal VoIP calls, whether the regulatory body should allow IP telephony to be practiced for both domestic and international voice driven tele-medical consultation center operation combined or separately. We propose architecture and schemes for a medical call center. We also propose some guidelines and/or policies for both call center operator and the telecom regulatory authority. The proposed architecture and schemes are implemented in a pilot project basis in two phases and the test bed result is presented in this article. Penerbit UTM Press 2015 Article PeerReviewed application/pdf en http://eprints.utm.my/55885/1/IshtiakAlMamoon2015_VoIPBasedTeleMedicineCallCenterIssues.pdf Al Mamoon, Ishtiak and Islam, A. K. M. Muzahidul and Baharun, Sabariah (2015) VoIP based tele-medicine call center-issues, challenges and proposed solution. Jurnal Teknologi, 74 (1). pp. 63-71. ISSN 0127-9696 http://dx.doi.org/10.11113/jt.v74.3553 DOI:10.11113/jt.v74.3553 |
| spellingShingle | TK Electrical engineering. Electronics Nuclear engineering Al Mamoon, Ishtiak Islam, A. K. M. Muzahidul Baharun, Sabariah VoIP based tele-medicine call center-issues, challenges and proposed solution |
| title | VoIP based tele-medicine call center-issues, challenges and proposed solution |
| title_full | VoIP based tele-medicine call center-issues, challenges and proposed solution |
| title_fullStr | VoIP based tele-medicine call center-issues, challenges and proposed solution |
| title_full_unstemmed | VoIP based tele-medicine call center-issues, challenges and proposed solution |
| title_short | VoIP based tele-medicine call center-issues, challenges and proposed solution |
| title_sort | voip based tele medicine call center issues challenges and proposed solution |
| topic | TK Electrical engineering. Electronics Nuclear engineering |
| url | http://eprints.utm.my/55885/1/IshtiakAlMamoon2015_VoIPBasedTeleMedicineCallCenterIssues.pdf |
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