Persepsi pelanggan terhadap aplikasi perjanjian tahap perkhidmatan dalam pengurusan penyelenggaraan fasiliti di institusi pengajian tinggi
A quality and systematic maintenance management will definitely give good impact and help to establish a good name for service provider and the stakeholder. To ensure the quality of services are sustained and appreciated by the customers, a mechanism has been introduced which known as Service Level...
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| Format: | Thesis |
| Language: | English |
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2007
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| Online Access: | http://eprints.utm.my/5783/1/ZanariahKadirMFKSG2007.pdf |