Customer satisfaction via information and communications technology
This paper attempts to elucidate the importance of Information & Communications Technology (ICT) in Customer Satisfaction. It explores several effects which the ICT has in grooming a new landscape for doing business by organisations. Several ICT innovations are discussed in relations to providin...
Main Author: | Zainal Abidin, Wardah |
---|---|
Format: | Conference or Workshop Item |
Language: | English |
Published: |
2008
|
Subjects: | |
Online Access: | http://eprints.utm.my/6141/1/Wardah_Zainal_Abidin2008__Customer_satisfaction_via_information_and.pdf |
Similar Items
-
Profiling mobile business customers for mass customization
by: Davari, Reza
Published: (2010) -
Prototype development for embedding large amount of information using secure LSB and neural based steganography
by: Saleh, Basam N.
Published: (2009) -
Performance analysis of voice codec for VoIP
by: Abd. Khuther, Ali
Published: (2008) -
Kirana mobile game
by: Syed Sagaff, Sharifah Aquilla Alhabshi
Published: (2008) -
Branded domain name as an online marketing tool : a case study in hospitality industry
by: Murphy, Jamie, et al.
Published: (2008)