Toward a survey instrument for investigating customer knowledge management in software companies
This paper presents a method of developing an instrument for Customer Knowledge Management (CKM) in Enterprise Software (ES) development. Knowledge-Based View (KBV) and Theory of Technology in a Generic CKM framework were used to demonstrate the Organizational, Human, and Technological factors that...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Asian Research Publishing Network
2017
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| Subjects: | |
| Online Access: | http://eprints.utm.my/76639/1/HalinaMohamedDahlan2017_TowardaSurveyInstrumentforInvestigatingCustomerKnowledge.pdf |