QMS critical success factors affecting operational performance of port in Southern Malaysia
Despite wide acceptance of ISO 9001, research shows mixed results about the performance benefits. Even though some studies show positive benefits of ISO 9001, lack of studies find that ISO 9001 leads to higher performance. As the ground reality was questioning this theory, this study was conducted t...
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| Format: | Thesis |
| Language: | English |
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2016
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| Online Access: | http://eprints.utm.my/77786/1/AbuHurairahAbdMFM2016.pdf |