Customer knowledge management antecedent factors for enterprise software quality
Customer Knowledge Management (CKM) plays an important role in the production of high quality software products. Previous studies have only focused on the technical aspects of software quality. However, because of the nature of enterprise software, there is a greater dependence on CKM for customizat...
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| Format: | Thesis |
| Language: | English |
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2017
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| Online Access: | http://eprints.utm.my/77836/1/ArashKhosraviPFC2017.pdf |