Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
This study focuses on the perception of quality culture in the organisation of public services. Several factors were identified to have influenced the quality culture in such organisations. As such, the objectives of this study are to (1) identify the level of importance of the main factors that con...
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| Format: | Thesis |
| Language: | English |
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2006
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| Online Access: | http://eprints.utm.my/934/1/KhazaniIsmailMFGHT2006.pdf |