Relationship of service quality and hospital accreditation on patient's satisfaction and loyalty
Patient loyalty and its attributes are significant concerns for healthcare industries. A lot research has been done on this issue in numerous contexts but such research in the Malaysian healthcare industry is still scarce. This study investigated the relationship between service quality, hospital ac...
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| Format: | Thesis |
| Language: | English |
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2018
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| Online Access: | http://eprints.utm.my/98245/1/MohammadAzimianPRAZAK2018.pdf |