The influence of emotional intelligence on tacit knowledge sharing in service organizations
The challenge of knowledge management is to facilitate tacit knowledge sharing (TKS) so that it is extracted into organizational memory.In team environment, trust in crucial to TKS. The road to a trusting relationship is marked by inter-personal understanding and empathic communication between memb...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/11316/1/146-152-CR88.pdf |
| _version_ | 1803626217540157440 |
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| author | Othman, Abdul Kadir Abdullah, Hazman Shah |
| author_facet | Othman, Abdul Kadir Abdullah, Hazman Shah |
| author_sort | Othman, Abdul Kadir |
| collection | UUM |
| description | The challenge of knowledge management is to facilitate tacit knowledge sharing (TKS) so that it is extracted into organizational memory.In team environment, trust in crucial to TKS. The road to a trusting relationship is
marked by inter-personal understanding and empathic communication between members. Emotional intelligence (EI) as the ability to control one’s and other’s emotions
will facilitate the sharing of high value tacit knowledge of work and clients among team members.The role of EI in promoting TKS will be constrained by the type of service
environment i.e. professional, service and mass.This paper offers several testable propositions to explain the influence EI on TKS. |
| first_indexed | 2024-07-04T05:46:40Z |
| format | Conference or Workshop Item |
| id | uum-11316 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:46:40Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | uum-113162014-07-15T06:59:02Z https://repo.uum.edu.my/id/eprint/11316/ The influence of emotional intelligence on tacit knowledge sharing in service organizations Othman, Abdul Kadir Abdullah, Hazman Shah HD28 Management. Industrial Management The challenge of knowledge management is to facilitate tacit knowledge sharing (TKS) so that it is extracted into organizational memory.In team environment, trust in crucial to TKS. The road to a trusting relationship is marked by inter-personal understanding and empathic communication between members. Emotional intelligence (EI) as the ability to control one’s and other’s emotions will facilitate the sharing of high value tacit knowledge of work and clients among team members.The role of EI in promoting TKS will be constrained by the type of service environment i.e. professional, service and mass.This paper offers several testable propositions to explain the influence EI on TKS. 2008-06-10 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/11316/1/146-152-CR88.pdf Othman, Abdul Kadir and Abdullah, Hazman Shah (2008) The influence of emotional intelligence on tacit knowledge sharing in service organizations. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia. http://www.kmice.uum.edu.my |
| spellingShingle | HD28 Management. Industrial Management Othman, Abdul Kadir Abdullah, Hazman Shah The influence of emotional intelligence on tacit knowledge sharing in service organizations |
| title | The influence of emotional intelligence on tacit knowledge sharing in service organizations |
| title_full | The influence of emotional intelligence on tacit knowledge sharing in service organizations |
| title_fullStr | The influence of emotional intelligence on tacit knowledge sharing in service organizations |
| title_full_unstemmed | The influence of emotional intelligence on tacit knowledge sharing in service organizations |
| title_short | The influence of emotional intelligence on tacit knowledge sharing in service organizations |
| title_sort | influence of emotional intelligence on tacit knowledge sharing in service organizations |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/11316/1/146-152-CR88.pdf |
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