Executing quality management strategies using balance scorecard
This paper addresses-the role of Balanced Scorecard (BSC)in enhancing the effectiveness of Quality Management Strategies (QMSs) implementation.Indeed, QMSs have attracted much attention following the strategic advantages that quality improvement can offer.However, a good strategy alone is not en...
Main Authors: | , |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2005
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Subjects: | |
Online Access: | https://repo.uum.edu.my/id/eprint/11825/1/Zakaria.pdf |