Customer satisfaction levels of service quality at ar-Rahnu, Kelantan
This research was conducted to verify levels of customer satisfaction and service quality for the pawn-broking company Ar-Rahnu in Kelantan, Malaysia. Three hundred (300) respondents were selected by choosing the sample through simple sampling or by quota sampling. The instrument used to collect the...
Main Authors: | , , |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2012
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Subjects: | |
Online Access: | https://repo.uum.edu.my/id/eprint/12263/1/2309141129.pdf |