Managing the front office department: staffing issues in Malaysian hotels

This study examined hotel staffing issues with a focus on the front office department. Although there are numerous studies reporting high employee turnover in the hospitality industry, few have examined issues that contribute to this turnover or broader related staffing issues.To address this gap, t...

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Bibliographic Details
Main Authors: Ahmad, Rozila, Scott, Noel
Format: Article
Language:English
Published: Routledge 2014
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/12382/1/1303.pdf