Service quality and students’ satisfaction at higher learning institutions: The competing dimensions of Malaysian universities’ competitiveness
One of important determinants of national competitiveness is the quality of its higher education.This quality comes from the combination of excellent learning process and public satisfaction on the service delivered. Student satisfaction assessment is vital in determining service quality at higher l...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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IBIMA Publishing
2011
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/12573/1/855931.pdf |