The successful implementation of key performance indicator system in a telecommunications company
Despite technological advances and extensive research, system implementation failure is still the cause of concern for many business organisations.Hence these organisations could learn from many examples of success stories in the information system implementations.This paper presents a case study o...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Othman Yeop Abdullah (OYA) Graduate School of Business, Universiti Utara Malaysia
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/12963/1/5_IPBJ.pdf |
| _version_ | 1803626511000928256 |
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| author | Hassan, Shahizan Li, Feng Sahak, Muhammad Firdaus Perumal, Manivannan Ab Ghani, Mohd Yusoff |
| author_facet | Hassan, Shahizan Li, Feng Sahak, Muhammad Firdaus Perumal, Manivannan Ab Ghani, Mohd Yusoff |
| author_sort | Hassan, Shahizan |
| collection | UUM |
| description | Despite technological advances and extensive research, system implementation failure is still the cause of concern for many business organisations.Hence these organisations could learn from many examples of success stories in the
information system implementations.This paper presents a case study of the successful implementation of a KPI System called KPIS-NE, by Nada Suria Co., Ltd. The main focus would be to understand the purpose of the system, how it was developed, what is the technological infrastructure needed to implement it, and what is the impact of its implementation on the company and its employees.The system was introduced to promote a culture of performance in NS and to ensure a transparent performance appraisal. It is a secure webbased system which is accessible anywhere and anytime.The development of KPIS-NE was based on the Waterfall System Development Methodology.To ensure the system’s efficiency and eff ectiveness, KPIS-NE was pilot-tested for a
period of 6 months.Upon completion, a study was conducted using interview and document analysis methods to assess the system’s success.The feedback shows that the system has garnered positive responses from the employees and
the system’s owner despite the existence of several issues and challenges that need to be addressed. |
| first_indexed | 2024-07-04T05:51:19Z |
| format | Article |
| id | uum-12963 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:51:19Z |
| publishDate | 2014 |
| publisher | Othman Yeop Abdullah (OYA) Graduate School of Business, Universiti Utara Malaysia |
| record_format | dspace |
| spelling | uum-129632016-04-18T01:01:57Z https://repo.uum.edu.my/id/eprint/12963/ The successful implementation of key performance indicator system in a telecommunications company Hassan, Shahizan Li, Feng Sahak, Muhammad Firdaus Perumal, Manivannan Ab Ghani, Mohd Yusoff HD28 Management. Industrial Management Despite technological advances and extensive research, system implementation failure is still the cause of concern for many business organisations.Hence these organisations could learn from many examples of success stories in the information system implementations.This paper presents a case study of the successful implementation of a KPI System called KPIS-NE, by Nada Suria Co., Ltd. The main focus would be to understand the purpose of the system, how it was developed, what is the technological infrastructure needed to implement it, and what is the impact of its implementation on the company and its employees.The system was introduced to promote a culture of performance in NS and to ensure a transparent performance appraisal. It is a secure webbased system which is accessible anywhere and anytime.The development of KPIS-NE was based on the Waterfall System Development Methodology.To ensure the system’s efficiency and eff ectiveness, KPIS-NE was pilot-tested for a period of 6 months.Upon completion, a study was conducted using interview and document analysis methods to assess the system’s success.The feedback shows that the system has garnered positive responses from the employees and the system’s owner despite the existence of several issues and challenges that need to be addressed. Othman Yeop Abdullah (OYA) Graduate School of Business, Universiti Utara Malaysia 2014 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/12963/1/5_IPBJ.pdf Hassan, Shahizan and Li, Feng and Sahak, Muhammad Firdaus and Perumal, Manivannan and Ab Ghani, Mohd Yusoff (2014) The successful implementation of key performance indicator system in a telecommunications company. International Postgraduate Business Journal, 6. pp. 95-110. ISSN 2180-2459 http://www.oyagsb.uum.edu.my/images/ipbj/IPBJ_Vol._6_1/Special_Issues/5_IPBJ_Vol._6_Special_Issues_195-110_2014.pdf |
| spellingShingle | HD28 Management. Industrial Management Hassan, Shahizan Li, Feng Sahak, Muhammad Firdaus Perumal, Manivannan Ab Ghani, Mohd Yusoff The successful implementation of key performance indicator system in a telecommunications company |
| title | The successful implementation of key performance indicator system in a telecommunications company |
| title_full | The successful implementation of key performance indicator system in a telecommunications company |
| title_fullStr | The successful implementation of key performance indicator system in a telecommunications company |
| title_full_unstemmed | The successful implementation of key performance indicator system in a telecommunications company |
| title_short | The successful implementation of key performance indicator system in a telecommunications company |
| title_sort | successful implementation of key performance indicator system in a telecommunications company |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/12963/1/5_IPBJ.pdf |
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