The implementation of TQM with service quality from students perspective in Malaysian public university
Study on service quality is related to the customer satisfaction that involved with service provider and service receiver.Customer is the main focus in service delivery because their need to be fulfill in order to maintain the quality of services on the eyes of beholder.To achieve that, previous inv...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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AENSI Publisher
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/14258/1/50-56.pdf |