The implementation of TQM with service quality from students perspective in Malaysian public university
Study on service quality is related to the customer satisfaction that involved with service provider and service receiver.Customer is the main focus in service delivery because their need to be fulfill in order to maintain the quality of services on the eyes of beholder.To achieve that, previous inv...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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AENSI Publisher
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/14258/1/50-56.pdf |
| _version_ | 1803626753771438080 |
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| author | Saberi, Nasarina Romle, Abd Rahim |
| author_facet | Saberi, Nasarina Romle, Abd Rahim |
| author_sort | Saberi, Nasarina |
| collection | UUM |
| description | Study on service quality is related to the customer satisfaction that involved with service provider and service receiver.Customer is the main focus in service delivery because their need to be fulfill in order to maintain the quality of services on the eyes of beholder.To achieve that, previous investigation shows that there have influenced by several dimensions from total quality management (TQM) such as continuous improvement, customer focus, top management, information and communication and employee involvement. Hence, this study aims to investigate the relationship of the implementation of TQM towards on service quality.This article presents to propose a study of TQM on service quality in the Malaysian Higher Education Institutions context. |
| first_indexed | 2024-07-04T05:55:11Z |
| format | Article |
| id | uum-14258 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T05:55:11Z |
| publishDate | 2015 |
| publisher | AENSI Publisher |
| record_format | dspace |
| spelling | uum-142582016-04-27T08:36:48Z https://repo.uum.edu.my/id/eprint/14258/ The implementation of TQM with service quality from students perspective in Malaysian public university Saberi, Nasarina Romle, Abd Rahim HD28 Management. Industrial Management Study on service quality is related to the customer satisfaction that involved with service provider and service receiver.Customer is the main focus in service delivery because their need to be fulfill in order to maintain the quality of services on the eyes of beholder.To achieve that, previous investigation shows that there have influenced by several dimensions from total quality management (TQM) such as continuous improvement, customer focus, top management, information and communication and employee involvement. Hence, this study aims to investigate the relationship of the implementation of TQM towards on service quality.This article presents to propose a study of TQM on service quality in the Malaysian Higher Education Institutions context. AENSI Publisher 2015 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/14258/1/50-56.pdf Saberi, Nasarina and Romle, Abd Rahim (2015) The implementation of TQM with service quality from students perspective in Malaysian public university. Australian Journal of Basic and Applied Sciences, 9 (4). pp. 50-56. ISSN 1991-8178 http://www.ajbasweb.com/ |
| spellingShingle | HD28 Management. Industrial Management Saberi, Nasarina Romle, Abd Rahim The implementation of TQM with service quality from students perspective in Malaysian public university |
| title | The implementation of TQM with service quality from students perspective in Malaysian public university |
| title_full | The implementation of TQM with service quality from students perspective in Malaysian public university |
| title_fullStr | The implementation of TQM with service quality from students perspective in Malaysian public university |
| title_full_unstemmed | The implementation of TQM with service quality from students perspective in Malaysian public university |
| title_short | The implementation of TQM with service quality from students perspective in Malaysian public university |
| title_sort | implementation of tqm with service quality from students perspective in malaysian public university |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/14258/1/50-56.pdf |
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