Consumer perceptions of internet retail service quality
Service quality is increasingly recognized as an important aspect of electronic commerce (e-commerce).Because the online comparison of the technical features of products is essentially costless, feasible and easier than comparisons of products through traditional channels, service quality is the ke...
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2005
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/14655/1/9.pdf |