Evolutionary process change factor on internal customer satisfaction in telecommunication companies Jordan

This study investigates the influence of leadership change, behavioural change, structural change, technological change and cultural change on internal customer satisfaction.Due to this, a cross-sectional study design with a quantitative study approach was conducted, and data was generated through s...

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Bibliographic Details
Main Authors: Al-Sardia, Sattam Jumah, Ahmad, Hartini
Format: Article
Language:English
Published: Centre for Promoting Ideas 2013
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/15375/1/22.pdf