Lean implementation in service sector: The role of change agent
Many organizations in all industries and sectors around the world have been trying to adopt lean principles to create more values for customers and optimizing the resources.Lean is an improvement initiative that has attracted service sector to apply its unique principle in their operation. Despite s...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/15925/1/P26.pdf |