Examining the role of service quality in relationship quality creation: Empirical insights from Malaysia
Building and maintaining successful relationships with customers have become the prime focus for many organizations.The ability of a brand to manage customer relationships in a favourable manner provides a strong platform for its continued success.This paper examines the effect of service quality on...
| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | English |
| Publicado em: |
MCSER Publishing, Rome-Italy
2015
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| Assuntos: | |
| Acesso em linha: | https://repo.uum.edu.my/id/eprint/16040/1/5.pdf |