Total service quality management and the service industry: Evidence from international airlines
Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and Empathy are the core characteristics of service ind...
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| Format: | Conference or Workshop Item |
| Language: | English |
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2013
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| Online Access: | https://repo.uum.edu.my/id/eprint/16314/1/18.pdf |