Customer satisfaction on local affairs among community leaders and resident associations in Sungai Petani local authority
In Malaysia, there has been growing media attention on cases of dissatisfaction by public towards public sector, especially at the local government level.This phenomenon has pushed public agencies to improve the quality of public service delivery and increase the process of governance in local affai...
| Main Authors: | , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/17026/1/48.pdf |