Strategic interventions in tackling poor performance of service departments: Study on Muhibbah Engineering (M) Bhd, Malaysia

This case study describes the problems faced by Muhibbah Engineering (M) Bhd group of companies (Malaysia) due to the poor performance of it’s service departments. This case was identified as a result of declining organizational performance of the company from the starting of year 2011 to early 201...

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Bibliographic Details
Main Authors: Gopal, Seekar, Kumar M., Dileep
Format: Article
Language:English
Published: International Foundation for Research & Development. All Rights Reserved. 2015
Subjects:
Online Access:https://repo.uum.edu.my/id/eprint/17175/1/6.pdf