Do we need to train our managers in handling grievances?
Research on grievance management is burgeoning, and yet the understanding of its antecedents and consequences remains rather unclear.This research discusses styles in handling grievances among heads of department at a telecommunication company located in Peninsular Malaysia and the influence of trai...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Centre for Promoting Ideas
2013
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/17771/1/IJBSS%204%20%203%20123-135.pdf |