Analysis of e-service quality through online shopping
This study investigates the factors that influence the e-service quality through online shopping.E-service quality is the difference between customers’ expectations for service performance priorities the service encounters and their expectations about service performance prior to the service offerin...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Academic Journals Inc.
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/18631/1/RJBM%209%203%202015%20422-442.pdf |