Antecedents of extra-role customer service behaviour: polychronicity as a moderator
The purpose of this study is to develop and test a research model that investigates the effects of nepotism (NEPO) and work–family conflict (WFC) as antecedents of extra-role customer service behaviours (ECSBs), as well as a potential moderating role of polychronicity (POLY) in a service setting in...
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| Format: | Article |
| Language: | English |
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Taylor & Francis
2015
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| Online Access: | https://repo.uum.edu.my/id/eprint/18633/1/A%2026%204%202015%201-14.pdf |