The study on innovation that influences customer satisfaction at EDC-UUM

The study on innovation that influences customer satisfaction at EDC-UUM

There is huge competition in the hotel industry. Improvements are needed in order to maintain or improve market position and reputation such as understanding the problem faced by the hotel, understanding customer requirements and develop innovative idea. This research analyzes the problem in the...

Bibliografski detalji
Glavni autori:	Gan, Jing Ling, How, Yuan Li, Lim, Ping Ping, Baharudin, Nor Syaera, Osman, Nor Rahijah Adibah, Saad, Rohaizah
Format:	Conference or Workshop Item
Jezik:	English
Izdano:	2015
Teme:	HD28 Management. Industrial Management
Online pristup:	https://repo.uum.edu.my/id/eprint/19375/1/STMLgoGreen%202015%20884_890.pdf

Slični predmeti

The relationship between service quality and customer satisfaction in hotel industry: EDC Hotel, UUM
od: Abdul Halim, Nur Farah Atikah, i dr.
Izdano: (2015)

An evaluation of supply chain management practices: a case study of EDC UUM
od: Sobri, Shahirah, i dr.
Izdano: (2020)

Utilizing local communities towards the marketability of EDC-UUM: a supply chain model
od: Engku Abu Bakar, Engku Muhammad Nazri, i dr.
Izdano: (2015)

Satisfaction toward UUM online learning among UUM lecturers
od: Saw, Yu Ping, i dr.
Izdano: (2020)

The study of innovation postage to the customers satisfaction: DHL case study
od: Loh, Hui Ping, i dr.
Izdano: (2015)

Customer satisfaction on service quality in restaurant in UUM: inasis TNB
od: Mohd Zaini, Nursyazwana, i dr.
Izdano: (2020)

A study on service quality and customer satisfaction at Bank Islam in UUM
od: Ong, Hoey Chuen, i dr.
Izdano: (2020)

UNIUTAMA Property ambil alih pengurusan EDC-UUM
od: Sinar, Harian
Izdano: (2015)

Study about relationship between service quality orientation and customer satisfaction at UUM Parcel Centre Student UUM
od: Abdul Rahim, Mohammad Fitri, i dr.
Izdano: (2020)

To evaluate customer needs and satisfaction at UUM Parcel Centre Using Kano Model
od: Abdul Wahab, Abdul Muiz, i dr.
Izdano: (2020)

Measuring the level of 5S implementation in UUM
od: Mohd Kanafiah, Siti Zainab Husna, i dr.
Izdano: (2020)

A study of customer satisfaction in UUM Parcel Centre (UPC) service at Bukit Kachi
od: Othman, Nur Syuhada, i dr.
Izdano: (2020)

Product innovation & customer satisfaction in Fairy Hot Bread & Cake House Branch Changlon
od: Mohd Alwi, Muhammad Shahizdan, i dr.
Izdano: (2015)

Ergonomik dan kepuasan pekerja di Universiti Utara Malaysia (UUM)
od: Sa’adon, Fatin Syahirah, i dr.
Izdano: (2015)

Perception to industrial revolution 4.0 in Universiti Utara Malaysia (UUM) among operation management students
od: Mohamed, Norini, i dr.
Izdano: (2020)

The acceptance of online learning systems toward STML students satisfaction
od: Chua, Li Qing, i dr.
Izdano: (2020)

Structural Analysis of TQM and its Impact on Customer Satisfaction and Innovation/
od: Voon-Hsien, Lee, i dr.

The Success Factor of Spirituality Towards Customer Satisfaction
od: Mohamad, Vidyamala, i dr.
Izdano: (2023)

Students’ Satisfaction towards UUM Wi-Fi Service Quality: Perception among Students in Inasis Yayasan Al-Bukhary, UUM
od: Adha, Muhammad Syahir, i dr.
Izdano: (2020)

Customer satisfaction: Experiences in healthcare sector
od: Ahmad, Hartini, i dr.
Izdano: (2014)

Measuring customers satisfaction on bus transportation
od: Islam, Rabiul, i dr.
Izdano: (2014)

Service quality and relationship with UUM students satisfaction: a study at Pizza Hut V-mall UUM
od: Bahuridin, Syahidahtul Nadia, i dr.
Izdano: (2019)

The Influence of Self-Service Experiences on Customer Satisfaction
od: Norashikin, Jalani, i dr.
Izdano: (2023)

Relationship quality and customer loyalty of Malaysian national carmakers
od: Saidin, Zainil Hanim, i dr.
Izdano: (2017)

Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
od: Gawuna, Muhammad Sani, i dr.
Izdano: (2017)

Lean management approach of Automation Department of Customer Service in UUM Library
od: Ooi, Boon Hin, i dr.
Izdano: (2020)

The Effects of Quality Management Practices on Customer Satisfaction and Innovation : A Perspective From Jordan/
od: Al-Refaie, Abbas, i dr.

Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance
od: Mkpojiogu, Emmanuel O.C., i dr.
Izdano: (2016)

The influence of the trust on customer satisfaction in mobile phone market: An empirical investigation of the mobile phone market
od: Al-Refai, Abdalla Nayef, i dr.
Izdano: (2014)

Impact of customer relationship management (CRM) on customer satisfaction and loyalty: a systematic review
od: Nashwan, Saeed Awadh, i dr.
Izdano: (2017)

Service quality and customer satisfaction in Thailand’s audit firms
od: Pringviriya, Nuchsara, i dr.
Izdano: (2015)

The effect of value innovation in the superior performance and sustainable growth of telecommunications sector : Mediation effect of customer satisfaction and loyalty
od: Hajar, Mohammed A., i dr.
Izdano: (2022)

Embedding quantitative techniques into the standard operating procedure for the hiring of part-time student workers at EDC-UUM
od: Engku M. Nazri, i dr.
Izdano: (2019)

The Impact of Automotive After-Sales Service Quality and Alternative Attractiveness on Customer Loyalty
od: Saidin, Zainil Hanim, i dr.
Izdano: (2018)

The impact of automotive after-sales service quality and alternative attractiveness on customer loyalty
od: Saidin, Zainil Hanim, i dr.
Izdano: (2018)

Patterns of pleasure--the design and development of customer satisfaction
od: Lamm, Douglas W. (Douglas William)
Izdano: (2008)

Service innovation of postal and courier services in Malaysia: Will it lead to customer responsiveness?
od: Noordin, Alminnourliza, i dr.
Izdano: (2012)

Exploring service quality and customer satisfaction at Library in Malaysia University
od: Ahmad, Nur Hafidzoh Asyiqin, i dr.
Izdano: (2015)

Relationships between system quality, service quality, and customer satisfaction
od: Mohammad Salameh, Anas Abdelsatar, i dr.
Izdano: (2018)

Predicting the Perceived Worth of Software Product Requirements with Customer Satisfaction
od: Hussain, Azham, i dr.
Izdano: (2017)