International and local students satisfaction of healthcare services
This research aims to measure the international and local students satisfaction toward university healthcare services provided by one public university.The study determines the students expectations, perception and the gap between them based on the five dimensions of service quality of a modified SE...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Institute for Management and Business Research (IMBRe), Universiti Utara Malaysia
2011
|
| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/20701/1/JBMA%201%202%202011%2049%2070.pdf |
| _version_ | 1803627952080945152 |
|---|---|
| author | Qasem, Aayed Baharun, Rohaizat |
| author_facet | Qasem, Aayed Baharun, Rohaizat |
| author_sort | Qasem, Aayed |
| collection | UUM |
| description | This research aims to measure the international and local students satisfaction toward university healthcare services provided by one public university.The study determines the students expectations, perception and the gap between them based on the five dimensions of service quality of a modified SERVQUAL instrument.A total of 273 respondents answered the questionnaires consisted of 134 international students and 139 local students. The study shows that both groups of students were generally not satisfied with the services provided by the healthcare centre. Dissatisfaction among the International students was more closely related to the assurance-dimension; while the local students were dissatisfied with the reliability-dimension. Furthermore, the results show significant differences between the international and local students satisfaction with regard to assurance-dimension only. |
| first_indexed | 2024-07-04T06:14:14Z |
| format | Article |
| id | uum-20701 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:14:14Z |
| publishDate | 2011 |
| publisher | Institute for Management and Business Research (IMBRe), Universiti Utara Malaysia |
| record_format | dspace |
| spelling | uum-207012017-01-18T09:00:00Z https://repo.uum.edu.my/id/eprint/20701/ International and local students satisfaction of healthcare services Qasem, Aayed Baharun, Rohaizat HD28 Management. Industrial Management This research aims to measure the international and local students satisfaction toward university healthcare services provided by one public university.The study determines the students expectations, perception and the gap between them based on the five dimensions of service quality of a modified SERVQUAL instrument.A total of 273 respondents answered the questionnaires consisted of 134 international students and 139 local students. The study shows that both groups of students were generally not satisfied with the services provided by the healthcare centre. Dissatisfaction among the International students was more closely related to the assurance-dimension; while the local students were dissatisfied with the reliability-dimension. Furthermore, the results show significant differences between the international and local students satisfaction with regard to assurance-dimension only. Institute for Management and Business Research (IMBRe), Universiti Utara Malaysia 2011 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/20701/1/JBMA%201%202%202011%2049%2070.pdf Qasem, Aayed and Baharun, Rohaizat (2011) International and local students satisfaction of healthcare services. Journal of Business Management and Accounting (JBMA), 1 (2). pp. 49-70. ISSN 2231-9298 http://imbre.uum.edu.my/images/jbmavol1disember2011/Relationship_between_business_strategy_and_human_resource_management_practices_in_private_and_public_limited_companies_im_Malaysia.pdf |
| spellingShingle | HD28 Management. Industrial Management Qasem, Aayed Baharun, Rohaizat International and local students satisfaction of healthcare services |
| title | International and local students satisfaction of healthcare services |
| title_full | International and local students satisfaction of healthcare services |
| title_fullStr | International and local students satisfaction of healthcare services |
| title_full_unstemmed | International and local students satisfaction of healthcare services |
| title_short | International and local students satisfaction of healthcare services |
| title_sort | international and local students satisfaction of healthcare services |
| topic | HD28 Management. Industrial Management |
| url | https://repo.uum.edu.my/id/eprint/20701/1/JBMA%201%202%202011%2049%2070.pdf |
| work_keys_str_mv | AT qasemaayed internationalandlocalstudentssatisfactionofhealthcareservices AT baharunrohaizat internationalandlocalstudentssatisfactionofhealthcareservices |