Does in-role performance mediate the relationships between performance appraisal, internal communication and customer satisfaction
Palestinian insurance customers are not satisfied. 55% of them changed their companies in 3 years or less.44% of customers are willing to switch and 30% of customers think that the perceived insurance services are below their expectations. Further, prior literature paid less attention to internal or...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/21133/1/JRBEM%208%202%202017%201381%201393.pdf |