The impact of service quality on zakat stakeholders satisfaction: A study on Malaysia zakat in institutions
The purpose of this paper is to investigate the impact of service quality on zakat stakeholders’ satisfaction using an enhanced model appropriate for zakat institutions. A new and enhanced model (a combination of SERVQUAL and CARTER) was used to examine the impact of service quality towards satisfac...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Sains Islam Malaysia
2016
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/21876/1/JMFIR%2013%202%202016%201%2021.pdf |