Students’ satisfaction on facilities in Universiti Utara Malaysia
Service quality is one of the most important criteria to measure consumers’ satisfaction.They are not only concerned with how a service is being delivered but also with the quality of output they received.Positive perception on quality of services being delivered occurs when it exceeded customers’ e...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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International digital organization for scientific information (IDOSI)
2016
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| Online Access: | https://repo.uum.edu.my/id/eprint/22116/1/WASJ%2034%206%202016%20795%20800.pdf |
| _version_ | 1825804687118434304 |
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| author | Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini |
| author_facet | Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini |
| author_sort | Ideris, Muhamad Shah Kamal |
| collection | UUM |
| description | Service quality is one of the most important criteria to measure consumers’ satisfaction.They are not only concerned with how a service is being delivered but also with the quality of output they received.Positive perception on quality of services being delivered occurs when it exceeded customers’ expectation.A review of the literature revealed that the general description of service quality attributes are (a) tangible,(b) reliability, (c) responsiveness, (d) assurance and (e) empathy.For the purpose of indicating student’s satisfaction on the service quality of facilities in UUM, questionnaires have been distributed to students at University Utara Malaysia to explore their perception.Results from the survey were examined to see whether there is any relationship between the five service quality attributes and students’ satisfaction. |
| first_indexed | 2024-07-04T06:19:43Z |
| format | Article |
| id | uum-22116 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:19:43Z |
| publishDate | 2016 |
| publisher | International digital organization for scientific information (IDOSI) |
| record_format | eprints |
| spelling | uum-221162017-06-04T02:58:39Z https://repo.uum.edu.my/id/eprint/22116/ Students’ satisfaction on facilities in Universiti Utara Malaysia Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini LG Individual institutions (Asia. Africa) Service quality is one of the most important criteria to measure consumers’ satisfaction.They are not only concerned with how a service is being delivered but also with the quality of output they received.Positive perception on quality of services being delivered occurs when it exceeded customers’ expectation.A review of the literature revealed that the general description of service quality attributes are (a) tangible,(b) reliability, (c) responsiveness, (d) assurance and (e) empathy.For the purpose of indicating student’s satisfaction on the service quality of facilities in UUM, questionnaires have been distributed to students at University Utara Malaysia to explore their perception.Results from the survey were examined to see whether there is any relationship between the five service quality attributes and students’ satisfaction. International digital organization for scientific information (IDOSI) 2016 Article PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/22116/1/WASJ%2034%206%202016%20795%20800.pdf Ideris, Muhamad Shah Kamal and Lim, Ting Yi and Mohd Rodzi, Safarina and Romle, Abd Rahim and Mohamad Zabri, Mohd Akmal Hakim and Mahamad, Nor Azlindamazlini (2016) Students’ satisfaction on facilities in Universiti Utara Malaysia. World Applied Sciences Journal, 34 (6). pp. 795-800. ISSN 1818-4952 https://www.idosi.org/wasj/wasj34(6)16/13.pdf |
| spellingShingle | LG Individual institutions (Asia. Africa) Ideris, Muhamad Shah Kamal Lim, Ting Yi Mohd Rodzi, Safarina Romle, Abd Rahim Mohamad Zabri, Mohd Akmal Hakim Mahamad, Nor Azlindamazlini Students’ satisfaction on facilities in Universiti Utara Malaysia |
| title | Students’ satisfaction on facilities in Universiti Utara Malaysia |
| title_full | Students’ satisfaction on facilities in Universiti Utara Malaysia |
| title_fullStr | Students’ satisfaction on facilities in Universiti Utara Malaysia |
| title_full_unstemmed | Students’ satisfaction on facilities in Universiti Utara Malaysia |
| title_short | Students’ satisfaction on facilities in Universiti Utara Malaysia |
| title_sort | students satisfaction on facilities in universiti utara malaysia |
| topic | LG Individual institutions (Asia. Africa) |
| url | https://repo.uum.edu.my/id/eprint/22116/1/WASJ%2034%206%202016%20795%20800.pdf |
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