Embedded values in the service delivery system: developing an integrated framework
This paper presents a conceptual framework that suggests individual and organizational core values as the foundation that shapes the organizations’ value configuration.The framework also elaborates upon service delivery phases and the corresponding functions of values that enable a service organizat...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22439/1/ICBM%202014%20180%20187.pdf |