Critical factors for implementation of total quality management in telecommunication industry of Saudi Arabia
Total Quality Management (TQM) is mostly considered for promoting the performance of services, processes and product to live up to the expectations of the customers, as well as possibly outstrip customers’ expectations. Most of the senior management devised the most workable and appropriate ways of...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22440/1/ICBM%202014%20188%20203.pdf |