Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship?
Managing the channel relationship is a key concern in manufacturer-dealer relationship.This study investigates the automobile dealers’ relationship satisfaction and perceptions on supplier’s use of power.Despite the assumption that relationship satisfaction contributes to buyer-supplier relationship...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22462/1/ICBM%202014%20%20324%20331.pdf |
| _version_ | 1825804752733077504 |
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| author | Hussin, Zolkafli Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim |
| author_facet | Hussin, Zolkafli Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim |
| author_sort | Hussin, Zolkafli |
| collection | UUM |
| description | Managing the channel relationship is a key concern in manufacturer-dealer relationship.This study investigates the automobile dealers’ relationship satisfaction and perceptions on supplier’s use of power.Despite the assumption that relationship satisfaction contributes to buyer-supplier relationship, previous researches had concentrated more on understanding factors affecting overall relationship satisfaction.Hence, less attention was given to understand the effect on specific of relationship satisfaction i.e. social relationship satisfaction.Using a survey method, this study described the uses of power as antecedents of social relationship satisfaction among 107 car dealers in Malaysia. Results showed that the significant effect of non-coercive power on the relationship social satisfaction. |
| first_indexed | 2024-07-04T06:20:54Z |
| format | Conference or Workshop Item |
| id | uum-22462 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:20:54Z |
| publishDate | 2014 |
| record_format | eprints |
| spelling | uum-224622017-06-22T03:25:08Z https://repo.uum.edu.my/id/eprint/22462/ Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? Hussin, Zolkafli Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim TS Manufactures Managing the channel relationship is a key concern in manufacturer-dealer relationship.This study investigates the automobile dealers’ relationship satisfaction and perceptions on supplier’s use of power.Despite the assumption that relationship satisfaction contributes to buyer-supplier relationship, previous researches had concentrated more on understanding factors affecting overall relationship satisfaction.Hence, less attention was given to understand the effect on specific of relationship satisfaction i.e. social relationship satisfaction.Using a survey method, this study described the uses of power as antecedents of social relationship satisfaction among 107 car dealers in Malaysia. Results showed that the significant effect of non-coercive power on the relationship social satisfaction. 2014 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/22462/1/ICBM%202014%20%20324%20331.pdf Hussin, Zolkafli and Perumal, Selvan and Mohd Noor, Nor Azila and Othman, Abdul Rahim (2014) Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? In: International Conference on Business Management (ICBM) 2014, 18-19 August 2014, Putra World Trade Centre (PWTC), Kuala Lumpur, Malaysia. |
| spellingShingle | TS Manufactures Hussin, Zolkafli Perumal, Selvan Mohd Noor, Nor Azila Othman, Abdul Rahim Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? |
| title | Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? |
| title_full | Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? |
| title_fullStr | Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? |
| title_full_unstemmed | Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? |
| title_short | Does use of power affects relationship's social satisfaction in manufacturer-dealers relationship? |
| title_sort | does use of power affects relationship s social satisfaction in manufacturer dealers relationship |
| topic | TS Manufactures |
| url | https://repo.uum.edu.my/id/eprint/22462/1/ICBM%202014%20%20324%20331.pdf |
| work_keys_str_mv | AT hussinzolkafli doesuseofpoweraffectsrelationshipssocialsatisfactioninmanufacturerdealersrelationship AT perumalselvan doesuseofpoweraffectsrelationshipssocialsatisfactioninmanufacturerdealersrelationship AT mohdnoornorazila doesuseofpoweraffectsrelationshipssocialsatisfactioninmanufacturerdealersrelationship AT othmanabdulrahim doesuseofpoweraffectsrelationshipssocialsatisfactioninmanufacturerdealersrelationship |