Applying TQM practices and service quality in higher education
Higher education sector has faced new paradigm of perspective in total quality management and service quality.Students is a main focus in higher education whereas they were assumed as customer focus because their satisfaction will be measured in order to ensure the quality is constantly improved. Th...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher)
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22497/1/IJAG%201%2014%202015%2050-56.pdf |