Applying TQM practices and service quality in higher education

Applying TQM practices and service quality in higher education

Higher education sector has faced new paradigm of perspective in total quality management and service quality.Students is a main focus in higher education whereas they were assumed as customer focus because their satisfaction will be measured in order to ensure the quality is constantly improved. Th...

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Bibliografiske detaljer
Main Authors:	Saberi, Nasarina, Romle, Abd Rahim, Romli, Siti Aishah, Muhamad Hussin, Nur Khairina, Muhammad Hussin, Zatun Najahah, Abdullah, Muhammad Syafiq
Format:	Article
Sprog:	English
Udgivet:	ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
Fag:	TS Manufactures
Online adgang:	https://repo.uum.edu.my/id/eprint/22497/1/IJAG%201%2014%202015%2050-56.pdf

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