Applying TQM practices and service quality in higher education

Applying TQM practices and service quality in higher education

Higher education sector has faced new paradigm of perspective in total quality management and service quality.Students is a main focus in higher education whereas they were assumed as customer focus because their satisfaction will be measured in order to ensure the quality is constantly improved. Th...

Ausführliche Beschreibung

Bibliographische Detailangaben
Hauptverfasser: Saberi, Nasarina, Romle, Abd Rahim, Romli, Siti Aishah, Muhamad Hussin, Nur Khairina, Muhammad Hussin, Zatun Najahah, Abdullah, Muhammad Syafiq
Format: Artikel
Sprache:English
Veröffentlicht: ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher) 2015
Schlagworte:
TS Manufactures
Online Zugang:https://repo.uum.edu.my/id/eprint/22497/1/IJAG%201%2014%202015%2050-56.pdf

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