Hubungkait di antara prestasi perkhidmatan dan kepuasan pelanggan PKU di UUM
This research is to study to investigate the relationship between service performance of PKU UUM and customer satisfaction.A total of 200 respondents were randomly selected.A collection of questionnaires were handed out and with the use of the internet as well.This questionnaire is based on the SER...
| Main Authors: | , , , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22697/1/STML%E2%80%93Go%20Green%202016%20968%20975.pdf |