Application of process capability at Perpustakaan Sultanah Bahiyah (PSB)
Library is a place for people to read, collect data from another researchers and services that provided by the librarians and much more.The aim for this study are to know the level of PSB service when dealing with customers and to determine whether PSB continuously do their improvement in their serv...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2017
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/22708/1/STML%E2%80%93Go%20Green%202016%201079%201086.pdf |
| _version_ | 1825804799498518528 |
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| author | Abdul Ghani, Norsitiaysyah Taib, Che Azlan |
| author_facet | Abdul Ghani, Norsitiaysyah Taib, Che Azlan |
| author_sort | Abdul Ghani, Norsitiaysyah |
| collection | UUM |
| description | Library is a place for people to read, collect data from another researchers and services that provided by the librarians and much more.The aim for this study are to know the level of PSB service when dealing with customers and to determine whether PSB continuously do their improvement in their services activities and management.In this study, application of process capability was used to measure latest services that provided by PSB.Process capability used to appoint the results and it was a technique to determine how well a process and whether it meet its details specification.It also to ensure the improvement that was done by PSB from few years before until now.The study founded out that connection between customer satisfaction and library services has strong relationship because without customers or users, library would not need to improve their services from time to time. Along side that, feedback of users experience also play an important role to achieve the objective of the study.The findings of this study show that their services not capable yet and they are trying to improve their services.Authority of library should encourage their customers to voice out their feedback for their improvement later. |
| first_indexed | 2024-07-04T06:21:37Z |
| format | Conference or Workshop Item |
| id | uum-22708 |
| institution | Universiti Utara Malaysia |
| language | English |
| last_indexed | 2024-07-04T06:21:37Z |
| publishDate | 2017 |
| record_format | eprints |
| spelling | uum-227082017-07-25T09:29:04Z https://repo.uum.edu.my/id/eprint/22708/ Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) Abdul Ghani, Norsitiaysyah Taib, Che Azlan TS Manufactures Library is a place for people to read, collect data from another researchers and services that provided by the librarians and much more.The aim for this study are to know the level of PSB service when dealing with customers and to determine whether PSB continuously do their improvement in their services activities and management.In this study, application of process capability was used to measure latest services that provided by PSB.Process capability used to appoint the results and it was a technique to determine how well a process and whether it meet its details specification.It also to ensure the improvement that was done by PSB from few years before until now.The study founded out that connection between customer satisfaction and library services has strong relationship because without customers or users, library would not need to improve their services from time to time. Along side that, feedback of users experience also play an important role to achieve the objective of the study.The findings of this study show that their services not capable yet and they are trying to improve their services.Authority of library should encourage their customers to voice out their feedback for their improvement later. 2017 Conference or Workshop Item PeerReviewed application/pdf en https://repo.uum.edu.my/id/eprint/22708/1/STML%E2%80%93Go%20Green%202016%201079%201086.pdf Abdul Ghani, Norsitiaysyah and Taib, Che Azlan (2017) Application of process capability at Perpustakaan Sultanah Bahiyah (PSB). In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia. http://stmlportal.net/stmlgogreen2016/pdf/p1079.pdf |
| spellingShingle | TS Manufactures Abdul Ghani, Norsitiaysyah Taib, Che Azlan Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) |
| title | Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) |
| title_full | Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) |
| title_fullStr | Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) |
| title_full_unstemmed | Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) |
| title_short | Application of process capability at Perpustakaan Sultanah Bahiyah (PSB) |
| title_sort | application of process capability at perpustakaan sultanah bahiyah psb |
| topic | TS Manufactures |
| url | https://repo.uum.edu.my/id/eprint/22708/1/STML%E2%80%93Go%20Green%202016%201079%201086.pdf |
| work_keys_str_mv | AT abdulghaninorsitiaysyah applicationofprocesscapabilityatperpustakaansultanahbahiyahpsb AT taibcheazlan applicationofprocesscapabilityatperpustakaansultanahbahiyahpsb |