Predicting Service-Oriented Citizenship Behaviour among Frontlines with Personal Resources Work Engagement: A Proposed Research Framework
Steady economic performance in recent years has resulted in rapid expansion of the travel and tourism industry.The fast development brought an extensive pressure to the industry’s players in sustaining their market share. In the context of labour intensive business such as hospitality, the competiti...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Akademia Baru
2018
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/23624/1/JARSBS%2010%201%202018%2074%2079.pdf |