Transformation of An-Nur specialist hospital to improve service quality
The aim of this study is to have a better understanding of the effects of service quality, which will lead to patient satisfaction and behavioral intention in order to build long-term relationships with their patients. An-Nur Specialist Hospital (ASH) has been in operation for the past nine years.T...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/23955/1/TC11.pdf |