Relationship between distributive justice, procedural justice, and satisfaction after service recovery
This study reflects the relationships between perceived justice which consists of distributive justice and procedural justice, and satisfaction after a service failure.Satisfied customers will translate to ongoing business due to repeat purchase.The platform of the study is e-service. The factors th...
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| Format: | Conference or Workshop Item |
| Language: | English |
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2018
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| Online Access: | https://repo.uum.edu.my/id/eprint/24233/1/p320.pdf |