A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs).The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approa...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
ExcelingTech Publishers
2018
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| Subjects: | |
| Online Access: | https://repo.uum.edu.my/id/eprint/24766/1/IJSCM%207%202%202018%20126%20131.pdf |